GrafanaBot: Update labels and commands and adds docs (#28950)

* GrafanaBot: Updates labels commands and adds docs

* Updated issue triage

* More updates

* fixed bullet list

.github/bot.md

+# GitHub & grafanabot automation
+
+The bot is configured via [commands.json](https://github.com/grafana/grafana/blob/master/.github/commands.json) and some other GitHub workflows [workflows](https://github.com/grafana/grafana/tree/master/.github/workflows).
+
+Comment commands:
+
+* Write the word `/duplicate #<number>`  anywhere in a comment and the bot  will add the correct label and standard message.
+* Write the word `/needsMoreInfo`  anywhere in a comment and the bot will add the correct label and standard message.
+
+Label commands:
+
+* Add label `bot/question` the the bot will close with standard question message and add label `type/question`
+* Add label `bot/duplicate` the the bot will close with standard duplicate message and add label `type/duplicate`
+* Add label `bot/needs more info` for bot to request more info (or use comment command mentioned above)
+* Add label `bot/close feature request` for bot to close a feature request with standard message and adds label `not implemented`
+* Add label `bot/no new info` for bot to close an issue where we asked for more info but has not received any updates in at least 14 days.
+
+## Metrics
+
+Metrics are configured in [metrics-collector.json](https://github.com/grafana/grafana/blob/master/.github/metrics-collector.json) and are also defined in the 
+[metrics-collector](https://github.com/grafana/grafana-github-actions/blob/main/metrics-collector/index.ts) GitHub action.

.github/commands.json

 [
 [
   {
   {
     "type": "label",
     "type": "label",
-    "name": "type/question",
+    "name": "bot/question",
+    "addLabel": "type/question",
+    "removeLabel": "bot/question",
     "action": "close",
     "action": "close",
     "comment": "Please ask your question on [community.grafana.com/](https://community.grafana.com/). To avoid having your issue closed in the future, please read our [CONTRIBUTING](https://github.com/grafana/grafana/blob/master/CONTRIBUTING.md) guidelines.\n\nHappy graphing!"
     "comment": "Please ask your question on [community.grafana.com/](https://community.grafana.com/). To avoid having your issue closed in the future, please read our [CONTRIBUTING](https://github.com/grafana/grafana/blob/master/CONTRIBUTING.md) guidelines.\n\nHappy graphing!"
   },
   },
@@ -14,7 +16,9 @@
   },
   },
   {
   {
     "type": "label",
     "type": "label",
-    "name": "type/duplicate",
+    "name": "bot/duplicate",
+    "addLabel": "type/duplicate",
+    "removeLabel": "bot/duplicate",
     "action": "close",
     "action": "close",
     "comment": "Thanks for creating this issue! It looks like this has already been reported by another user. We’ve closed this in favor of the existing one. Please consider adding any details you think is missing to that issue.\n\nTo avoid having your issue closed in the future, please read our [CONTRIBUTING](https://github.com/grafana/grafana/blob/master/CONTRIBUTING.md) guidelines.\n\nHappy graphing!"
     "comment": "Thanks for creating this issue! It looks like this has already been reported by another user. We’ve closed this in favor of the existing one. Please consider adding any details you think is missing to that issue.\n\nTo avoid having your issue closed in the future, please read our [CONTRIBUTING](https://github.com/grafana/grafana/blob/master/CONTRIBUTING.md) guidelines.\n\nHappy graphing!"
   },
   },
@@ -23,25 +27,25 @@
     "name": "needsMoreInfo",
     "name": "needsMoreInfo",
     "allowUsers": [],
     "allowUsers": [],
     "action": "updateLabels",
     "action": "updateLabels",
-    "addLabel": "~needs more info"
+    "addLabel": "bot/needs more info"
   },
   },
   {
   {
     "type": "label",
     "type": "label",
-    "name": "~needs more info",
+    "name": "bot/needs more info",
     "action": "updateLabels",
     "action": "updateLabels",
     "addLabel": "needs more info",
     "addLabel": "needs more info",
-    "removeLabel": "~needs more info",
+    "removeLabel": "bot/needs more info",
     "comment": "Thanks for creating this issue! We think it's missing some basic information. \r\n\r\nFor data visualization issues: \r\n- Query results from the inspect drawer (data tab & query inspector)\r\n- Panel settings can be extracted in the panel inspect drawer JSON tab\r\n\r\nFor dashboard related issues: \r\n- Dashboard JSON can be found in the dashboard settings JSON model view\r\n\r\nFor authentication and alerting issues, Grafana server logs are useful. \r\n\r\nHappy graphing!"
     "comment": "Thanks for creating this issue! We think it's missing some basic information. \r\n\r\nFor data visualization issues: \r\n- Query results from the inspect drawer (data tab & query inspector)\r\n- Panel settings can be extracted in the panel inspect drawer JSON tab\r\n\r\nFor dashboard related issues: \r\n- Dashboard JSON can be found in the dashboard settings JSON model view\r\n\r\nFor authentication and alerting issues, Grafana server logs are useful. \r\n\r\nHappy graphing!"
   },
   },
   {
   {
     "type": "label",
     "type": "label",
-    "name": "no new info",
+    "name": "bot/no new info",
     "action": "close",
     "action": "close",
     "comment": "We've closed this issue since it needs more information and hasn't had any activity recently. We can re-open it after you you add more information. To avoid having your issue closed in the future, please read our [CONTRIBUTING](https://github.com/grafana/grafana/blob/master/CONTRIBUTING.md) guidelines.\n\nHappy graphing!"
     "comment": "We've closed this issue since it needs more information and hasn't had any activity recently. We can re-open it after you you add more information. To avoid having your issue closed in the future, please read our [CONTRIBUTING](https://github.com/grafana/grafana/blob/master/CONTRIBUTING.md) guidelines.\n\nHappy graphing!"
   },
   },
   {
   {
     "type": "label",
     "type": "label",
-    "name": "close-feature-request",
+    "name": "bot/close feature request",
     "action": "close",
     "action": "close",
     "addLabel": "not implemented",
     "addLabel": "not implemented",
     "comment": "This feature request has been open for a long time with few received upvotes or comments, so we are closing it. We're trying to limit open GitHub issues in order to better track planned work and features.  \r\n\r\nThis doesn't mean that we'll never ever implement it or that we will never accept a PR for it. A closed issue can still attract upvotes and act as a ticket to track feature demand\/interest. \r\n\r\nThank You to you for taking the time to create this issue!"
     "comment": "This feature request has been open for a long time with few received upvotes or comments, so we are closing it. We're trying to limit open GitHub issues in order to better track planned work and features.  \r\n\r\nThis doesn't mean that we'll never ever implement it or that we will never accept a PR for it. A closed issue can still attract upvotes and act as a ticket to track feature demand\/interest. \r\n\r\nThank You to you for taking the time to create this issue!"

ISSUE_TRIAGE.md

@@ -304,7 +304,9 @@ Even if you don't have the time or knowledge to investigate an issue we highly r
 We have some automation that triggers on comments or labels being added to issues. Many of these automated behaviors are defined in [commands.json](https://github.com/grafana/grafana/blob/master/.github/commands.json). Or in other [GitHub Actions](https://github.com/grafana/grafana/tree/master/.github/workflows)
 We have some automation that triggers on comments or labels being added to issues. Many of these automated behaviors are defined in [commands.json](https://github.com/grafana/grafana/blob/master/.github/commands.json). Or in other [GitHub Actions](https://github.com/grafana/grafana/tree/master/.github/workflows)
 
 
 * Add /duplicate `#<issue number>`  to have Grafana label & close issue with an appropriate message. 
 * Add /duplicate `#<issue number>`  to have Grafana label & close issue with an appropriate message. 
-* Add `type/question` and the bot will close it with an appropriate message. 
+* Add `bot/question` and the bot will close it with an appropriate message. 
+
+[Read more on bot actions](https://github.com/grafana/grafana/blob/master/.github/bot.md)
 
 
 ## External PRs
 ## External PRs